TERMS AND CONDITIONS


INTRODUCTION

You accept these terms and conditions (agreement) by using the website and/or when you as a customer make a purchase on se.2xu.com, no.2xu.com, dk.2xu.com, fi.2xu.com, ee.2xu.com, lt.2xu.com or lv.2xu.com, and an agreement with KMP Online AB, organization number 559069-5945 is established. When an order is received, an order receipt is automatically sent by e-mail to the e-mail address you entered at the checkout. The e-mail contains information about your order, such as delivery address, products, prices and shipping costs. If something is wrong with the order, you should contact us as soon as possible via e-mail info.nordics@2xu.com.

These general terms and conditions on the website have been prepared for online purchases of goods and the EU General Data Protection Regulation (GDPR) are applied in them.

If you do not get an answer to what you are wondering about, you can see our questions and answers (FAQ) on the website or contact customer service and we will help you.

 

Summary of the agreement:

  • We only ship to Sweden, Norway, Denmark, Finland, Estonia, Lithuania and Latvia.
  • You have a 30-day right to return and change of mind return.
  • We do not enter into agreements with minors (under 18 years of age) without the parent’s approval.
  • All personal data will be handled by KMP Online AB and 2XU Pty Ltd who are jointly responsible for personal data.
  • Events beyond our control shall be considered force majeure.
  • The price of the product is what is displayed in the online store on the date you place the order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • We reserve the right to amend any information without prior notice.
  • Normal delivery time is 3-7 weekdays, depending on where you live. There may be longer delivery times during promotions and sales.
  • We use Adyen for Denmark, Estonia, Lithuania and Latvia, which means that you can pay for your purchase with a payment card (Visa, MasterCard). We use Klarna Checkout in Sweden, Norway and Finland, which means that you can pay for your purchase directly (card payments, bank transfer and Klarna Direct), pay later (invoice) or split (partial payment).
  • The customer must enter the following information when ordering: name, address, mobile phone number, e-mail address and, if necessary, social security number (only for payment with Klarna invoice or partial payment).

THE AGREEMENT

As a customer, you enter into a purchase agreement with:

Company: KMP Online AB

Address: Textilgatan 43, 120 30 Stockholm, Sweden

Org. number: 559069-5945

Email: info.nordics@2xu.com

KMP Online AB operates se.2xu.com, no.2xu.com, dk.2xu.com, fi.2xu.com, ee.2xu.com, lt.2xu.com and lv.2xu.com and holds the rights to sell and distribute 2XU in Sweden, Norway, Denmark, Finland, Estonia, Lithuania and Latvia. Sportswear and accessories of the 2XU brand are sold at the named sites. KMP Online AB is part of MnO International AB (556497-9457).

Sellers are mentioned below as “KMP Online AB”, “2xu.com”, “our” and “we”. The buyer is the person who makes the order, mentioned below as “the customer”, “you” and “yours”.


ESTABLISHMENT OF PURCHASE AGREEMENT AND CONFIRMATION OF ORDER

By placing an order on se.2xu.com, no.2xu.com, dk.2xu.com, fi.2xu.com, ee.2xu.com, lt.2xu.com or lv.2xu.com, you accept these terms, and a binding agreement arises. When an order is received, an order receipt is automatically sent to the e-mail address you entered at checkout. The e-mail contains all information about your order, such as delivery address, products, prices and shipping costs. If something is wrong with the order, you should contact us as soon as possible via e-mail info.nordics@2xu.com.

We reserve the right not to be able to make delivery in cases where goods are out of stock or stock has been incorrect. We do not enter into agreements with minors (under 18 years of age) without the parent’s approval. We only ship to Sweden, Norway, Denmark, Finland, Estonia, Lithuania and Latvia. You cannot order from se.2xu.com, no.2xu.com, dk.2xu.com, fi.2xu.com, ee.2xu.com, lt.2xu.com and lv.2xu.com if you live in another country. If you live in another country, than stated above, please visit 2xu.com for your local 2XU provider.


PRICES

All prices stated are in local currency and include local VAT. The total cost the customer must pay, including all fees and delivery costs as well as the specification of the individual products in the total price is stated in the shopping cart at checkout before the order is completed.

We reserve the right to make typos and technical problems in connection with orders and price indications. We reserve the right to terminate purchase agreements for incorrect orders and prices. A product that has already been sent from our warehouse is not affected by a possible increase or decrease in the price that occurs after the order, e.g. in the form of sales, promotions, discount codes or changes in pricing.

 

Promotions and discount codes

Promotions are time-limited. When using discount codes, they are usually only valid for one purchase and cannot be combined with other offers. The customer can use only one discount code per order and several discount codes cannot be combined. Check that the price is correct before you complete your purchase, this can be done at checkout after you have entered your discount code. We reserve the right to cancel a purchase in the event of misuse / improper use of a discount code and it is not possible to receive cash payment of a discount code.

The validity period is announced in connection with the campaign and the value of the discount code is distributed between the ordered products. Upon return of the products, the discount cannot be refunded and the code cannot be reused.

 

HOLIDAY SALE
* The Holiday Sale is only valid at lt.2xu.com and ends on January 6th at 23.59. The offer gives 30-50% discount on almost everything, the prices are those listed on the webshop. As long as stock last. The offer excludes wetsuits. Limited time offer. The offer can be extended or changed at 2XU’s discretion. The offer cannot be combined with other discounts, discount codes or offers.


PAYMENT

Denmark, Estonia, Lithuania, Latvia

In collaboration with Adyen, we offer payment by card. By entering information in the checkout and by clicking “Complete purchase”, you accept these terms.

We comply with Adyen’s guidelines for internet trading, which means that your transaction will be completed in a PCI DSS certified payment gateway, where your card information is encrypted. The communication between you and the payment gateway takes place via the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with Adyen.

Card number/information is not stored by us after the transaction has been completed. The total amount of your order will be charged directly from your account. If you have ordered several items and one or more of the items are sold out, we only charge the amount for the items sent. The amount will be reserved in your account before the money is charged. The amount will only be charged from your account once your order has been packed and shipped. An amount greater than what you have approved at the time of purchase can never be charged.

If there is no cover on your card, we reserve the right to cancel your order. If this happens, you will of course be notified by e-mail.

Payment can be made with the following payment cards: VISA and MasterCard. It does not cost extra to pay by debit card. The card number, card validity, CVC2 / CVV2 code and for each card a so-called 3D Secure code must be specified.

 

Sweden, Norway, Finland

In collaboration with Klarna AB, we offer direct payment, invoice payment and partial payment via Klarna Checkout.

By entering your information at checkout, you accept Klarna AB’s (556737-0431, Sveavägen 46, 111 34 Stockholm), terms of use, data protection information and cookie policy. By clicking on “Complete purchase” you accept these terms.


DELIVERY

We cooperate with Postnord for deliveries. You can have your order sent to your nearest postal office or pickup locker. You will receive a notification via SMS for collection of your package. Delivery time is normally 3-7 working days from the time we have confirmed your order. During long weekends, your order takes a few extra days. Orders placed on the weekend are normally shipped the following Monday.

In connection with your order being sent from our warehouse, an e-mail for shipping confirmation will be sent to the given e-mail address. The order should then reach you within 3-7 working days, depending on where you live. If you have not received your delivery within 7 working days, we ask you to contact our customer service at info.nordics@2xu.com. We cannot guarantee delivery time frames will be met but will do our best.

 

Transport damage / Examination of the product

We take responsibility for products that are damaged or lost during delivery to you. If you discover that the product you receive is damaged in transport, you must make a complaint as soon as possible. It is important that you check your shipment when you receive it to see that it is not damaged during transport. We recommend that you report any transport damage directly to the nearest postal agent and then contact our customer service at info.nordics@2xu.com. Keep postal packaging and product packaging in case of transport damage.


RIGHT OF CHANGE OF MIND RETURN OR CHANGE OF GOODS

You have the right to change your mind of your purchase within 14 days of receiving your order. For you to feel secure with your purchase, we offer instead a 30-day right to return from the time you receive your order.

You as a customer have the right to try and examine the product at home. Avoid wearing perfume or deodorant that may leave marks or odours on the product when trying it on. The right of return applies provided that the product is kept in unchanged condition and holds all original parts (notes, accessories, packaging, tags) as when you received your order. The product must be in the same condition as you received it, so it could be sold again. Note that we do not accept returns of socks and underwear for hygiene purposes.

If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary, we have the right to deduct the refund corresponding to the depreciation of the product.

A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please ask for a receipt of proof when dropping off your return at a checkpoint/postal agent, as proof of your return. You may not tape, put stamps, put return shipping labels or the like directly on the product’s original packaging. Therefore, it is important that outer postal packaging for shipping is used. Please use the same bag in which you received the order, as it can be resealed and thus minimize the environmental impact.

If you by chance did not receive a return shipping label or return note in your package, please contact customer service and we will help you. We do not stand accountable if you as a customer decide not to use the return shipping label made by us when you return your package. Products returned by cash on delivery are not approved by 2xu.com.

Upon approved return, a refund will be made as soon as possible. Refund will be paid to the same payment method you used for purchase.

If you want to change the size, please fill out the return note that was sent in the package together with your products, as with all returns. Please place a new order with the preferred product.

Items purchased from another retailer are not eligible to be returned to us. These must be returned to the place of purchase.


FAULTY ITEM

If you want to complain about a defective/faulty item, you can do so by sending an e-mail to us at info.nordics@2xu.com. Please state your order number, which item it is, what the defect of the item is and send with pictures of the defect. We will answer you before you send in the item to us. If the complaint is approved, we will send you further instructions via e-mail.

The right of complaint applies to production defects of goods and not defects caused by normal wear and tear. A complaint must be made as soon as possible after the defect has been discovered and according to law you have the opportunity to complain about an item for up to 2 years after purchase. See the section for “warranty” below to read more about the guarantees on our products.


WARRANTY

2XU Warranty on all products (excluding wetsuits) is 12 months, and for wetsuits two years from the date of purchase, when purchased from us. If purchased from a 2XU authorized retail partner, please contact the partner to make your warranty claim.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure as determined by 2XU in agreeance with the customer. This guarantee covers manufacturing defects but not abuse, accidental damage or normal wear and tear. Warranty becomes void if you have not followed the care instructions written on the label. Warranty is not valid for standard wear and tear including garment snagging or overstretching.


PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by the General Data Protection Regulation (GDPR), as amended from time to time (collectively Regulation).

Personal information is defined in the Regulation and is information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.

 

1 Personal data controllers

Shared personal data responsibility

KMP Online AB, 559069-5945, Textilgatan 43, 120 30 Stockholm, Sweden and 2XU Pty Ltd, ABN 85 112 308 602, 23 Ceremore Street, Ceremore VIC 3121, Australia are jointly responsible for the processing of your personal data. KMP Online AB and 2XU Pty Ltd have established a special data sharing agreement. KMP Online AB and 2XU Pty LTD are responsible for ensuring that the personal data provided in connection with the order is handled in accordance with the Personal Data Protection Regulation (GDPR), hereinafter referred to as the Regulation. KMP Online AB is part of MnO International AB (556497-9457). Between KMP Online AB (subsidiary) and MnO International AB (parent company), certain information and documentation is also exchanged, including personal data.

 

2 How we collect personal information

We may collect personal information in a variety of ways, including when:

a) You visit and communicate with us via our website or social media

b) You place an order on the website

c) You sign up for our newsletter

d) You contact us by e-mail

e) You as a supplier or representative of these enter into cooperation with us

f) You apply for a position with us; and

g) You participate in competitions arranged by us.

The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a consumer, reseller, partner, job applicant, newsletter subscriber or in some other capacity. For example, if you have placed an order via the online store, we may collect:
a) Your name

b) Your contact details including email, delivery and billing address

c) Payment details; and

d) Other information in connection with the purchase or which you may have provided in connection with you contacting us.

If you have contacted us for another purpose (for example as a reseller, job applicant or in other matters), we can save your name and contact information you choose to share with us. We may also collect data about the interactions you have with us.

 

3 Cookies

When you visit our website, we and/or third parties may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you. We, third parties and/or Google may use this information to optimize and place ads, including third party ads and remarketing ads based on past visits to this website, on our own and third party sites. Google’s ability to use and share information collected by Google Analytics is limited by the Google Analytics Terms of Service and Privacy Policy. More information can be found in our cookie policy, read more about cookies in the section Cookie Policy.

 

4 Use of your personal data

We collect and use personal information for a range of purposes, including to:

a) deliver products and process payment for the products

b) respond to your inquiries and provide you information about our products

c) if you enter one of our competitions or promotions, we will administer your participation in that competition or promotion

d) deal with any complaints or feedback you have

e) manage our relationships with our business customers, suppliers and contractors; and

f) consider jobseekers for current and future employment.

We may use your information for other purposes required or authorized by law (including purposes for which you have given your consent), for the purpose of other legitimate interests or in order to comply with a legal duty imposed on us. If we are unable to collect personal information from or about you, we may not be able to respond to your inquiries or requests or do business with you.

If you have given approval to receive newsletters for marketing purposes, we may use your personal information to contact you with 2XU news, offers and information about our products and events. When you sign up for our newsletter, you agree that we use your personal information, such as your email address, for direct marketing purposes. This includes sending you promotional emails. You can opt out of receiving direct marketing communications at any time by using the unsubscribe function located at the bottom of each newsletter or by contacting us via info.nordics@2xu.com.

 

5 Processing of personal data

In this section, we describe how we process your personal data more in detail.

 

Customers or potential customers

A) Purpose: Processing orders from customers.

Type of processing: This includes processing for delivery (including notifications and contacts concerning the delivery), processing of orders from customers, identifying customers, processing payment and processing complaints and warranty claims.

Categories of personal data: Name, social security number, contact information (such as e-mail address and phone number), payment information, purchase information (i.e. which product has been ordered or whether the product should be delivered to another address).

Categories of data subjects: Customers.

Source: Customer.

Lawful basis: Completion of order. This gathering of your personal data is required in order for us to be able to fulfil our commitments as agreed. If the information is not provided, our commitments cannot be fulfilled and we may terminate the agreement.

Automated decision making: This processing does not mean that decisions will be made based on automated processing of personal data.

Data retention: Until the agreement has been performed (including delivery and payment) and for a time of up to 36 months thereafter with the purpose of processing complaints or warranty claims.

 

B) Purpose: To fulfil the company’s legal obligations regarding purchase of goods or services.

Type of processing: This includes the necessary processing for fulfilling the company’s legal obligations according to law, court rulings (e.g. the Book-keeping Act) or decisions by authorities.

Categories of personal data: Name, social security number, contact information, payment history, payment information.

Categories of data subjects: Customers.

Source: Customer.

Lawful basis: Legal obligation.

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Until the purchase had been completed (including delivery and payment) and for a time of up to 7 years thereafter.

 

C) Purpose: Processing customer service matters.

Type of processing: The processing includes communication and answering to potential questions related to customer service (by phone or in digital channels, including social media), identifying the customer and investigation of potential complaints.

Categories of personal data: Name, social security number, contact information, correspondence with the customer or customer’s representative. Information on purchase time, potential defects/complaints.

Categories of data subjects: Customers.

Source: Customer.

Lawful basis: Legitimate interest. The processing is necessary in order to meet ours and the data subject’s legitimate interest in processing information regarding customer service matters.

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Until the customer service matter has been settled.

 

D) Purpose: Marketing.

Type of processing: This includes e.g. marketing mailings regarding our products and services via e-mail and by post.

Categories of personal data: Name, contact information.

Categories of data subjects: Customers, potential customers.

Source: Customer or representatives of customers, potential customers.

Lawful basis: Consent and legitimate interest. The processing is necessary to cater our interest in marketing our products and services.

Automated decision making: This processing does not imply that decisions will be made based on automatic processing of personal data.

Data retention: One year from the last contact. Longer after consent.

 

Suppliers

Purpose: In order to communicate with contact persons for suppliers and partners.

Type of processing: This includes e.g. processing deliveries and cooperation as well as providing an organizational chart and telephone list in order to collaborate internally within the company. Supplier directory for easier access to contact information.

Categories of personal data: Name, contact information.

Categories of data subjects: Suppliers and their representatives.

Source: From suppliers.

Lawful basis: Legitimate interest. The company has a legitimate interest in processing the personal data necessary in order to communicate with contact persons for suppliers and partners.

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Until we have received information that the contact person has quit or changed contact information, or for as long as the contractual relationship remains.

 

Job seekers

Purpose: In order to administer a recruitment process.

Type of processing: This includes e.g. to review the application and communicate with the applicant.

Categories of personal data: Name, social security number, contact information, proof of identity, information on jobseeker’s performances and prior work experience.

Categories of data subjects: Jobseekers.

Source: Jobseeker and jobseeker’s employer.

Lawful basis: Until the position is appointed: completion of the agreement. After the position has been appointed: legitimate interest (or consent).

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Up to two years from when the position was appointed. Following completed recruitment process, the information is filed in order to be used at a potential appeal of the recruitment in accordance with e.g. non-discrimination legislation. When there is no longer a possibility to appeal, the information will be destroyed unless there is consent to continued processing.

 

6 Information to third parties

The information collected is used by us and the partners we work with depending on which channel you have contacted us through. We may sometimes need to disclose personal information to third parties. These include, where appropriate, internally our related bodies corporate and third parties that provide services to us, including parties that provide our payment gateway, marketing, logistics and IT support services. We may also disclose your personal information to other third parties and for other purposes where we are required or authorized by or under law to do so (including where you have provided your consent).

Some of our related companies and service providers are located abroad. As a result, personal information collected and held by us can be transferred outside Sweden to countries that do not have adequate data protection level. The transfer of personal data to such a country shall only take place if contractual clauses (e.g. EU Model Clauses, Privacy Shield, etc.) have been put into place.

We have signed agreements that include provisions on the processing of personal data on behalf of KMP Online AB with selected goods and service suppliers, such as IT suppliers.

To carry out the order on the online store, we work with Adyen or Klarna, which takes care of our payment solution. Adyen or Klarna will collect personal information about you in connection with payment. Adyen or Klarna is thus responsible for personal data for such personal data in accordance with their terms.

We will share the personal information to transport companies such as Postnord that is required to be able to complete and deliver your order.

When you send e-mail to our customer service, we will handle and store the personal data such as. first and last name and e-mail or other information that you provide yourself as well as the e-mail history.

If you have chosen to subscribe to the 2XU Newsletter, your e-mail, name and any other information that you have provided to us in connection with subscribing to the 2XU Newsletter will be saved. The information is stored in accordance with the laws of the Data Protection Regulation.

You can be assured that we will not share or sell personal information on to third parties for marketing purposes. We mainly use partners and third parties within the EU / EEA area to process and store the information.

Please note that the web shop may contain links to other web pages. We are not responsible for the personal data policy or processing of your personal data on third party websites. We recommend that you read the personal data policy that applies to that website.

 

7 Data processing rules

We process your personal information in compliance with the Data Protection Regulation, which is based on the processing principles set out below. Personal information must be:

a) processed lawfully, fairly and in a transparent manner.

b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

c) adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay.

(e) kept in a form which permits identification for no longer than is necessary for the purposes for which the personal data is processed.

(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

 

8 Security

We take reasonable steps to protect the personal information we hold against loss, unauthorized access, use, modification or disclosure and against other misuse. This includes taking appropriate security and organizational measures to protect electronic materials and materials stored and generated in hard copy.

We use appropriate firewalls and antivirus software to protect and prevent unauthorized access. The website uses SSL (Secure Socket Layer) which is a protocol for secure data transfer. SSL uses digital certificates to control the sender and receiver of the data transmission.

 

9 Your rights and correction / removal of personal data

According to the Data Protection Regulation, you have the following rights:

a) the right to be informed about the collection and use of personal data by us.

b) the right to access the personal data we hold about you.

c) the right to rectification if any personal data we hold about you is inaccurate or incomplete.

d) the right to be forgotten, i.e. the right to ask us to delete any personal information we hold about you.

e) the right to restrict (i.e. prevent) the processing of the personal data.

f) the right to data portability (obtaining a copy of the personal data to re-use with another service or organization).

(g) the right to object to us using the personal data for particular purposes; and

(h) the rights with respect to automated decision-making and profiling (where applicable).

You can always request correction, extracts and that we delete your information from our register by writing an e-mail to info.nordics@2xu.com. Upon written request, we remove the customer information from our customer register, unless it is information that is mandatory and required to be saved for accounting or lawful reasons.

 

10 Complaints

Please contact us (see contact details in section 9.11 below) if you have any concerns or complaints about how we have collected or handled your personal information. We will ask you about your complaint and respond in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or make a complaint to the competent supervisory authority.

 

11 Contact information and additional information

If you would like more information about our privacy policy, or if you would like to contact us regarding the information in this policy, please contact us:

  • by e-mail: info.nordics@2xu.com
  • by post: KMP Online AB, Textilgatan 43, 120 30 Stockholm, Sweden

 

12 Change to this policy

We may amend this policy from time to time at our discretion. Amended versions will be published on our website.

Privacy policy last updated November 2021.


This website uses cookies. According to the law, visitors to a website for privacy purposes must be informed that cookies are used. A cookie is a small text file that is stored on your computer. We use cookies to improve and administer our online store by understanding how you use the online store. Please read this Cookie Policy carefully, as you are considered to have accepted our cookies when you clicked the “OK” button on the cookie pop-up window that appears at the bottom of the page. If you do not agree to our Cookie Policy, please stop using this website immediately.

 

1 Definitions and interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file that is placed on your computer or device by this website when you visit certain parts of this website and/or when you use certain features of this website.

“Cookie law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679  General Data Protection Regulation (GDPR) and other applicable data protection laws (“Regulation”).

“Personal data” means any data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined in the Regulation.

“We/us/our” means KMP Online AB, 559069-5945, Textilgatan 43, 120 30 Stockholm and 2XU Pty Ltd, ABN 85 112 308 602, 23 Ceremore Street, Ceremore VIC 3121, Australia. Read more about data controllers in Chapter 9.1.

 

2 Information about us

This website is owned and operated by KMP Online AB. KMP Online AB holds the rights to sell and distribute 2XU in Sweden, Norway, Denmark, Finland, Estonia, Latvia and Lithuania. KMP Online AB is part of MnO International AB (556497-9457). We can be contacted at info.nordics@2xu.com.

 

3 How does this website use cookies?

This website may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of this website and to provide and improve our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times.

By using this website, you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services and/or parties other than us. Third party cookies are used on this website for e.g. analytics, conversion tracking and marketing. For more details, please see below.

 

4 What cookies does this website use?

The following first party cookies may be placed on your computer or device:

Country: sets the country from which the customer is accessing the site to custom session variable.

Cookie notification: allows users to be informed that the site uses cookies, give them a link to a privacy policy explaining their rights and limitations.

Newsletter: This website offers subscription services for newsletters or e-mails and cookies can be used to remember if you are already registered and if you want to display certain messages that can only apply to subscribers/unsubscribed users.

Session cookies: are used only while you use our online store and are automatically deleted from your computer when you close your browser.

Order processing: This website offers e-commerce or payment solutions and certain cookies are essential to ensure that the page remembers your order between the different pages, so that we can process your order properly.

For marketing purposes and analysis: this site uses third-party cookies to provide you with relevant offers and advertisements in channels outside this website. Third party actors we use are: Google Analytics, Google Ads and Facebook.

This website uses analytics services provided by Google. This website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how this website is used. This, in turn, enables us to improve this website and the services offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or the safe use of this website, it does enable us to continually improve this website, making it a better and more useful experience for you. Google’s ability to use and share information collected by Google Analytics is limited by Google Analytics’ Terms of Use and Privacy Policy.

Google Ads conversion tracking cookie for ads provided by Google Ads.

Facebook conversion tracking cookie for ads provided by Facebook.

From time to time we test new features and make subtle changes to the way that the website is delivered. When we are still testing new features, these cookies can be used to ensure that you receive a consistent experience on the website while ensuring that we understand which optimizations our users appreciate the most.

 

5 Consent and control

Before cookies are placed on your computer or device, a cookie pop-up will appear requesting your consent to set those cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies, however certain features of this website may not function fully or as intended.

In addition to the controls we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your browser or the documentation that came with the device. You can enter the menu in your browser and delete cookies that have been stored on your computer. Even if you delete them, they may be re-established when you visit our website at a later time. Also be aware that the success of deleting cookies differs slightly depending on the browser you are using.

 

6 Data privacy

Data privacy is important to us. Please read the entire paragraph 9 for more information about our Privacy Policy.

 

7 Changes to this Cookie Policy

We may change our Cookie Policy at any time. Any such changes will become binding on you on your first use this website after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous versions, the current version will apply unless otherwise expressly stated.

 

8 Further information

If you would like to know more about how we use cookies, please contact us at info.nordics@2xu.com.

 


INFORMATION ON THE ONLINE STORE

1 Security

This website uses SSL (Secure Socket Layer) which is a protocol for secure data transfer. SSL uses digital certificates to control the sender and receiver of the data transmission.

 

2 Product information

We reserve the right to make typing errors on this website and against selling sold out products. We do not guarantee that the images reflect the exact appearance of the products as a certain colour difference may occur depending on the screen, photo quality and resolution. All image information should be considered as illustrations and cannot be guaranteed to reflect the product’s exact appearance and properties.

 

3 Intellectual property rights

All content, graphics, user and visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the website is either owned, controlled or licensed to 2XU or KMP Online AB, or is otherwise subject to the intellectual property rights of third parties, and is protected by copyright, patent and trademark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in the material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

You may not modify or copy the layout or appearance of the website, nor any computer software or code contained in the website and/or destroy or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the website.


FORCE MAJEURE

Events beyond our control, which is not reasonably foreseeable, shall be considered as force majeure, meaning that we are released from our obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, bans, etc.


CONFLICT RESOLUTION

In the event of a dispute, we follow Swedish law. If you want to complain about your purchase, please contact customer service via e-mail info.nordics@2xu.com.

In the event that we do not succeed in finding a solution, you can use the European Commission’s online complaints portal. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted via https://ec.europa.eu/consumers/odr.


CONTACT AND UPDATE

We reserve the right to update the terms. The “last updated” date below is adjusted when updating the terms. The terms are always available at this website and can be saved via these pages.

If you have questions regarding these terms, about the right of change of mind, returns/exchanges, complaints, orders, transport damages or any other matter, please contact customer service via e-mail at info.nordics@2xu.com.

 

Last updated: 2021-12-23